Orders can be placed by letter, email, phone or in person. A deposit of £150 is required at the time of ordering. If paying by credit card there is a surcharge of 2.3%. UK Customs and Excise - pipes being returned from overseas for re-reeding, repair, retuning or refurbishment: it should be stated boldly and clearly on the outside of the package that the pipes will be returned to their owner as soon as the work has been carried out. This is very important to avoid the charging of import duties, and weeks of delay at UK Customs and Excise. See other notes for owners and prospective buyers.